Refund policy

Paddle, our reseller and Merchant of Record, takes the payment and sends refunds. A refund is always in full, goes back to the card or account you paid with and can take a few days to show.

Automatic refunds

You do not need to ask. We refund you in full when:

Nothing was sent within 7 days of paying.
The report was not ready within 24 hours of receiving your project.
We could not make the report: the file is not a zip we can open, it has no code we can read, the project is over our limits, GitHub did not let us download it or something failed on our side.
You paid for an order that was already paid or that no longer exists.

Changed your mind

Until you send your project, you can cancel for any reason and get a full refund. Write to support@stingward.com from the email you ordered with, or ask Paddle at paddle.net. If you never send it, the refund is automatic after 7 days.

Not as described

If the report you got is not what this site describes, for example it is empty, does not open or is not in the language you chose, write to support@stingward.com within 14 days of paying and we refund you in full.

The free new check

If the free check of a fixed version does not go through, your first report stays and there is no refund, because that report was delivered. If the failure was on our side, you can send the new version again within the 30 days.

After a refund

The order ends, and its code and report are deleted. Paddle may also refund a payment under its own buyer terms. Nothing in this policy limits rights that consumer law gives you.

Last updated: October 22, 2026.